Over 900,000 customers signed up and Trustpilot over 16k 5-Star reviews. Your items are insured up to £300, please contact our friendly customer care team if your box requires a higher amount.
Absolutely! Our service is designed to be 100% free, whether you send your items to us or request them to be returned after declining our offer.
Sending your box to us is free, easy and safe. We pay for and insure every parcel you send for up to £300 using a tracked Parcelforce service.
There are two ways you can send your box to us:
1. Using your pre-paid postage labels
When you order your free selling guide, we include a pre-paid postage label. After packing your box, please stick one postage label to the outside, and then take your box to any UK Post Office. The Post Office will accept the parcel at no cost to you; then, we'll begin appraising your items when your box arrives in our Leeds-based facility.
2. By booking a free home collection
After signing up, you'll receive various communications to arrange your free Parcelforce home collection service. You can also contact us by phone or email to arrange your collection on a day and time that suits you.
Your home collection driver will bring their own labels, so no need to stick anything to your box.
A vintage advisor will call you with an offer once we've received and valued your items. You’ll get an explanation of the offer and an opportunity to ask any questions. If we are unable to reach you, we send an email and SMS message requesting you to contact us.
We wish we could, but condition, age, authenticity and other factors make a big difference. With so many great and varied vintage items out there, we really need to see items in person to fairly appraise them.
(Your free postage pack will arrive in 3-5 days)
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